Refund policy

1. Orders can be cancelled at any time before payment. To cancel, contact us at @mudramakes or +91 96873 33942.
2. Once payment is made, orders cannot be cancelled. Every piece is made to order and our artisans begin work as soon as payment is confirmed.
3. This applies to all orders, including customised ones.

We take great care in packing your orders, but in the rare event that an item is missing, it must be reported within 24 hours of receiving your package at our Instagram handle @mudramakes or WhatsApp at +91 96873 33942. Claims made after this period will not be entertained. Please provide the following:

1. Your order number.
2. List of missing items.
3. Clear, high-quality uncut video of you unpacking the order items.

Upon successful verification, we will promptly send the missing items to you at no extra cost.

We do not entertain any refunds or exchanges for change of mind or buyer's remorse. All sales are final.

We accept returns or exchanges only if the product is damaged during transit. If you receive a damaged item, please contact us within 3 days of receiving the products at our Instagram handle @mudramakes or WhatsApp at +91 96873 33942, and provide the following:

1. Your order number.
2. A detailed description of the damage.
3. Clear, high-quality uncut video of you unpacking the order items, clearly showing the damage.

Any claims reported after this period will not be entertained.

1. Contact us within 48–72 hours of receiving your order to report the damage.
2. Provide the required information as mentioned above, including the video of the damaged items being unpacked.
3. Our customer service team will assess your claim and provide further instructions on returning the damaged item.
4. Once the damaged item is received and inspected, we will process your refund or exchange accordingly. Approved refunds are issued within 7–10 business days.

• The item must be in its original packaging and unused.
• Returns must be shipped back to us within 3 days of receiving approval for the return, with the shared instructions by our team.
• We reserve the right to refuse returns or refunds if the damage is determined to be caused by improper handling or misuse by the customer.

Our courier partner will attempt delivery up to 3 times. If the package cannot be delivered due to an incorrect address or recipient unavailability, it will be returned to us. In such cases, RTO and re-shipping charges will be borne by the customer.

If you have any questions or concerns about our refund and return policy, please contact us at our Instagram account @mudramakes or +91 96873 33942.

Thank you for your cooperation.