Shipping policy

• We prepare and pack your order within 1–3 business days of confirming it and receiving payment.
• Orders confirmed on a weekend or a public holiday start on the next business day.
• Large hampers, bulk orders and custom pieces can take longer. If yours will, we tell you the timeline in chat before you pay — never after.

• Once dispatched, orders arrive within 3–5 days, anywhere in India.
• All together, that is roughly 4–8 days from confirmed order to doorstep. Remote pin codes and festival weeks can run a little longer.
• Ordering for a date that matters — a rakhi, a birthday, a wedding? Tell us the date when you enquire and we will confirm honestly whether we can make it.

• We ship Pan India only. We do not currently take international orders.
• Delivery is to the address you give us — home, office or a friend's place for a surprise. We cannot deliver to a PO box.

• Free shipping on orders over ₹599.
• Below ₹599, a flat delivery charge applies. Because there is no checkout on this site, we quote it to you on WhatsApp along with the order total, so you always know the full amount before you pay anything.
• Unusually heavy or oversized hampers may carry a higher charge. As with everything else, we tell you first.

• We share the courier name and tracking number on the same WhatsApp chat you ordered through, as soon as the parcel is picked up.
• Track it on the courier's own website with that number. If tracking has not moved in a couple of days, message us and we will chase it for you.
• We do not send marketing emails or SMS — the chat is the whole thread of your order.

• Every piece is wrapped for protection and packed gift-ready, so a hamper can be handed over exactly as it arrives.
• Sending it straight to the recipient? Say so and we will leave the invoice out and add a note in your words.
• Please film an uncut unboxing video when the parcel arrives. It is what lets us replace a damaged or missing item quickly — see our Refund policy.

• Please double-check the address, pin code and phone number before you confirm. An unreachable phone number is the single most common cause of a failed delivery.
• We cannot be held responsible for orders shipped to an incorrect or incomplete address — but tell us quickly and we will do whatever the courier still allows.

• Once a parcel is with the courier, its timeline is theirs. Weather, strikes, festival volumes and carrier delays are outside our control and we cannot guarantee an exact delivery date.
• If your order is badly delayed or lost in transit, contact us and we will pursue the courier and put it right — a replacement or a refund, depending on what the courier confirms.

• Our courier partners make up to three delivery attempts at the address provided with your order.
• If the package comes back to us (RTO) for a customer-related reason — an incorrect or incomplete address, an unreachable recipient, or refusal to accept — the RTO and re-shipping charges are payable by the customer. We re-dispatch once those are settled.
• Accurate details and a reachable phone number avoid this entirely.

Any question about a delivery — before or after it ships — reach us on Instagram at @mudramakes or WhatsApp at +91 96873 33942. We are here to help.